Customer experience (CX) in last-mile delivery has too often been treated as a cost center. But as Cyndi Brandt, VP ...of Fleet Solutions at Descartes, explains, CX goes beyond satisfaction scores. It’s also a powerful way to reduce operational costs and gain repeat business.
Want to learn more? Read our article: https://www.descartes.com/resources/knowledge-center/improve-last-mile-customer-experience-reduce-b2b-delivery-costsShow More
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